1. Introduction and Agreement Overview

Welcome to Golfeurivo. These Terms and Conditions govern all reservations, service agreements, and participation in our organized golf activities. By accessing our website or placing an advance hold for any event, golfers agree to comply with the rules set out in this document. These conditions ensure complete clarity and fair practices for all participants. Please read these provisions in full before reserving your spot. If any golfer does not accept these terms, they should refrain from placing reservations on our online platform.

2. Reservation Process and Office Payment Rules

Golfers may select and reserve event spots directly through our online platform. Once a spot is booked on our website, we hold that space for 48 hours from the initial reservation time. To complete the booking process, golfers must visit our registered physical office location in person within this 48-hour window:

  • Registered Office Address: China Taiping Tower, 8 Sunning Rd, Causeway Bay, Hong Kong

At the physical office, golfers must pay the complete required amount to confirm their booking. If full payment is not made within the 48-hour window, the held spot automatically expires and returns to the open inventory for other golfers to book. Online holds without in-person office settlement do not constitute a ticket or protected participation.

3. Participant Identification Requirements

Safety and accurate roster management remain essential for every activity. All golfers must carry a valid government-issued identification document on the day of the game. Acceptable identification includes official national passports, official identity cards, or valid driver licenses displaying a clear photograph.

Upon arrival, staff members will inspect this identity document. Failure to present proper government identity documents will prevent entry and participation. In such cases, the scenario is seen as a same-day cancellation, and no payment will be returned under any conditions.

4. Arrival Expectations and Course Attendance

Punctuality is required for all scheduled sessions. Every golfer must arrive at the designated golf course location exactly one hour prior to the scheduled departure or start time. This early arrival window allows our team to complete check-in procedures, equipment allocation, and group briefings efficiently.

If a golfer fails to show up at the designated location at least one hour before the session begins, the booking is recorded as a no-show. A no-show is categorized as a cancelled booking on the day of the journey. Under these conditions, zero refunds are issued, and all paid amounts are retained to cover allocated operational resources.

5. Cancellation Policy and Fee Deductions

We understand plans can change, and we offer cancellation options subject to clear timelines. Golfers may submit cancellation requests up until the scheduled day of the game. The terms for refunds depend strictly on when the cancellation request is submitted:

  • Cancellations Made Twenty-Four Hours or More Prior to Event Date: If a golfer cancels their reservation at least twenty-four hours before the scheduled game date, they receive a full refund of all fees paid.

  • Cancellations Made on the Day of the Event: If a golfer chooses to cancel on the day of the event or journey, a fifty percent fee deduction is applied. The remaining fifty percent of the total paid amount will be refunded.

  • No-Show Cancellations: Late arrivals past the one-hour window or total non-attendance receive zero refund.

6. Refund Disbursement and Bank Processing Terms

When an eligible cancellation request is completed, our administrative team immediately initiates the return of funds. To process the refund, we will request the official bank credentials and account details of the golfer.

Our team issues the transfer from our accounts within twenty-four hours of receiving the required bank information. Following our transfer, it may take up to 7 business days for the funds to reflect in the golfer's personal account. The exact delivery timeframe depends on the golfer's specific banking institution and their processing schedules. We are not responsible for delays caused by third-party banking networks.

7. Google Policy Compliance and Operational Rules

In alignment with international digital advertising rules and consumer protection regulations, our practices adhere to complete transparency:

  • Clear Pricing Policy: All fees, office payment requirements, and cancellation structures are stated upfront without hidden charges.

  • Truthful Representation: Service descriptions accurately reflect actual schedules, location availability, and equipment provisions without fake claims.

  • Data Protection: Golfer bank details and personal identity information collected during payment or check-in are handled in strict adherence to applicable data privacy frameworks, including the Hong Kong Personal Data (Privacy) Ordinance.

8. Limitation of Responsibility and Conduct

Golfers must maintain respectful conduct toward staff, course employees, and fellow participants throughout the activity. We reserve the right to remove any participant displaying unacceptable behavior without issuing a refund.

Furthermore, our organization is not liable for indirect losses, personal property damage, or delays caused by severe weather conditions, official course closures, or unforeseen emergency disruptions beyond our direct administrative control.

9. Governing Law and Legal Framework

These Terms and Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any legal disputes, formal issues, or regulatory claims arising from these services shall be submitted exclusively to the competent courts located within Hong Kong.

10. Customer Support Contact Information

Golfers can reach our support team for questions, booking clarifications, or cancellation requests through our live website or via direct contact channels:

Our active support team strives to process all incoming user inquiries promptly during these stated operational hours.